We only collect information that you give us in the course of us providing you with a service that you have requested, or when you ask us to contact you. Sometimes other companies may pass on your contact details, but we check that you have given permission to do this. Ordinarily we will only ask for the following information:
• Your Name
• Your Company’s Name
• Your Contact Details
Should we do business with you, we may require additional information about your company including financial information.

In general the reason we will be processing your data is because it is necessary for the performance of a contract between us or because you have consented to receive information from us.
There are times where we will want to tell you about new products or services we are offering and about data protection news. In this case we shall be using legitimate interest as the basis of for processing.

Cookies are small text files that we use to improve your experience of our website. The cookie file is generated by our website and is accepted and processed by your computer’s browser software. You can disable the cookies using your browser’s options, although if you do this you may not be able to use some of the services shown on this site.
Africa Trade Finance sets no third-party (tracking) cookies in your browser.
First-party cookies are those set by our server. Third-party cookies are set by a server outside our control. Africa Trade Finance only sets first-party cookies to store any custom preferences. First-party cookies are set by our web server and shared only to our domain.

We use the information you give us in the following ways:
• Provide you with the service or information you’ve requested
• Keep you informed and updated on relevant products you may be interested in
• Improve our website and the range of services and products we provide
• Provide you with useful information about news, events and conferences
• Administer your file
• Assist our clients with data processing services

We will not share your data to any other company without your prior consent. We will never sell your data to another company.
Please note that we may on occasion be required to share your information with the following categories of recipients:

Third parties who provide services on our behalf. We have taken steps to ensure that all such entities keep your data confidential and secure and only use it for the purposes that we have specified and have informed you of. Our service providers are subject to data processing agreements that are, or are in the process of being updated to become, compliant with the requirements set out in the GDPR.
In relation to any other third parties, we will only disclose your information in the following circumstances:
• where you have given your consent;
• where we are required to do so by law or enforceable request by a regulatory body;
• where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights;

When we transfer personal data outside the EEA, we will explain the legal basis for this transfer to you at the time of the processing.

We take data protection and data security very seriously. We have implemented a number of organisational and technical measures to ensure that only the people who need to see the data are allowed access and that the data is protected when stored and transmitted.

Our data retention policy details the length of time we keep the various types of personal data for. There are some statutory data retention periods that we must comply with, e.g. financial information must be kept of 6 years, but in general if we have not been in contact with you for 6 years, we shall delete the personal data we collected from you from our systems.

We want the information we hold about you to be correct. Therefore if you have new, or updated, information then please tell us about the changes. You can do by emailing us at info@africatradefinance.com or by calling us on +44 (0) 203 771 9653. If you email us or call us we won’t do anything until we have verified that you made the request.

It is your right to know what personal data we hold about you. If you want to find out this information, then please write or email us to make your request. Once we have verified that it was you who has made the request we shall respond within a month.

If you don’t want us to hold personal data about you any more you can request for the data to be deleted. As long as there are not statutory reasons for us retaining the data for a certain period, e.g. financial transaction data must be retained for 6 years, then we will remove your data immediately we have verified that it was you who made this request.

If you decide that you don’t want to receive information from us any more, the either click in the unsubscribe link in our emails, or by sending a request to stop email to info@africatradefinance.com or by calling us on +44 (0) 203 771 9653. We will then stop sending you emails immediately.

If you have a complaint please contact our Data Protection Officer at info@africatradefinance.com or by calling us on +44 (0) 203 771 9653 who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

We do have links to other websites and advertisements for products we think you might be interested in. This Data Privacy Notice / Privacy Policy does not cover these websites. You should read and understand their Data Privacy Notices.

We review Data Privacy Notice regularly. This version was uploaded on 20/11/2019.

Our Companies House registration number is 9064326
Our Registered Address is c/o Mazars LLP The Pinnacle, 160 Midsummer Boulevard, Milton Keynes MK9 1FF